Cancellation and Refunds

A workspace admin can cancel an active subscription from the Billing section of WBChatFlow. Cancellation stops the next renewal. The workspace keeps paid features until the end of the current paid billing period, unless access is suspended under our Terms of Service.

Subscription fees are generally non-refundable once a billing period has started, including for unused time in that period. We will review refund requests for duplicate payments, an incorrect charge, or a verified technical issue that prevented access to the paid service. Any refund required by applicable law will be handled in accordance with that law.

Email wbchatflow@gmail.com within 7 days of the charge. Include the workspace email address, payment date, amount, and Razorpay payment ID or receipt. Do not send card details, passwords, OTPs, API keys, or other sensitive information.

If you believe a charge was unauthorised or fraudulent, contact us as soon as possible. We will investigate the claim and, where it is verified, issue a full refund in accordance with applicable law and the payment provider's process.

If a refund is approved, it is returned through the original payment method where possible. The time for the credit to appear depends on the payment provider and the customer's bank.

We may update this policy when our service or legal requirements change. The latest version will be published on this page with a new last-updated date. Changes do not remove any rights you have under applicable law.