Terms of Service

By creating a workspace or otherwise using WBChatFlow, you agree to these Terms of Service and to WhatsApp's own Business Messaging Policy, which applies to any number you connect. If you're agreeing on behalf of a business, you confirm you're authorized to do so.

WBChatFlow is a shared inbox for a business's WhatsApp Business number, built on Meta's official WhatsApp Business Platform (not unofficial access to WhatsApp). It includes conversation routing, keyword-based and AI-generated automatic replies, lead tracking, and campaign sending, as described on our pricing page and subject to the plan you're on.

You must provide accurate information when creating a workspace, and keep your login credentials confidential. You're responsible for activity that happens under your account and any team member you authorize to access it.

You are solely responsible for obtaining your customers' consent before messaging them, and for complying with WhatsApp's Business Messaging Policy - including its rules around opt-in, message categories, and the 24-hour customer service window.

Meta, not us, decides whether to restrict or ban a WhatsApp number for policy violations. We don't control that decision and aren't liable for its consequences, though we'll help where we reasonably can.

You agree not to use the platform to:

• send unsolicited messages or spam;
• send illegal, deceptive, or harassing content;
• attempt to circumvent WhatsApp's opt-in or template approval requirements;
• probe, scan, or attempt to bypass the platform's security; or
• use the platform in any way that violates applicable law, including data protection law with respect to your own customers.

Subscription fees are charged per the plan you choose and billed monthly in advance, plus applicable GST. WhatsApp's own per-conversation charges are set and billed by Meta at its own rates and are separate from, and outside our control over, our subscription fees.

On plans with the AI assistant enabled, replies to your customers may be generated automatically by a third-party AI model, grounded in the knowledge base you provide. AI-generated output can be incomplete or inaccurate. You're responsible for reviewing sensitive or high-stakes conversations and configuring escalation to a human where it matters - the platform escalates automatically when its AI is uncertain, but this is not a guarantee of accuracy.

You own your workspace's business data and your customers' conversation data. We process it only to provide the service to you, as described in our Privacy Policy. You're responsible for having a lawful basis to route your customers' data through the platform, including any privacy notice you owe them directly.

The service is provided on an "as is" and "as available" basis. We do not currently guarantee a specific uptime or service level, and we may modify or discontinue features with notice where reasonably practical.

We may suspend or terminate your access if you violate these terms, WhatsApp's policies, or applicable law, or for non-payment. You may stop using the service and close your account at any time by contacting us at wbchatflow@gmail.com.

The platform, including its software and branding, belongs to WBChatFlow and its licensors. These terms don't grant you any rights to it beyond what's needed to use the service. You retain all rights to your own business content.

To the extent permitted by law, the service is provided without warranties of any kind, express or implied, including merchantability or fitness for a particular purpose. Our total liability arising from these terms is limited to the fees you paid us in the 12 months preceding the claim.

You agree to indemnify and hold WBChatFlow harmless from claims arising from your use of the service in violation of these terms, WhatsApp's policies, or applicable law.

These terms are governed by the laws of India. Any dispute arising from them is subject to the exclusive jurisdiction of the courts of Palakkad, Kerala, India.

We may update these terms from time to time. We'll update the date at the top of this page, and for material changes, we'll notify workspace admins directly. Continuing to use the service after a change takes effect means you accept it.

Questions about these terms can be sent to wbchatflow@gmail.com.