Answer common questions
Share pricing, opening hours or service details.
VISUAL FLOW BUILDER
Guide every customer to the right next step.
Create menus and planned replies for common questions. Customers choose an option, and your flow guides the conversation.
You decide what happens at each step.
Customer welcome flow
Illustrative previewCustomer says hello
A new WhatsApp message starts the flow.
How can we help?
Pricing
Book a demo
Talk to our team
Share pricing
Send your prepared reply
Collect enquiry details
Ask for name and preferred time
Hand over to your team
A person continues the conversation
1
Create your menu
Add a greeting and the options customers can choose.
2
Connect the next steps
Link each option to a prepared reply or another step.
3
Guide the conversation
Every customer gets a clear and helpful response.
GUIDED CONVERSATIONS
Build it once. Let customers choose their path.
What your team sets up
Create a greeting and add the options customers can choose.
Menu message
Hi! How can we help you today?
Menu options
Pricing
Book a demo
Talk to our team
What your customer sees
This is how your menu appears in WhatsApp.
W
BrightPath Academy
Business account
Hi! How can we help you today?10:24
Pricing
Book a demo
Talk to our team
Pricing 10:25 ✓✓
Here are our course fees. Which course interests you?10:25
Example conversation
USEFUL FROM DAY ONE
Start with the questions you hear every day.
Collect enquiries
Guide customers through the details your team needs.
Bring in a teammate
Offer a clear route to a person when help is needed.
Flows follow the steps you create.
Visual Flow Builder uses your menus and prepared replies. Knowledge-based AI answers are a separate feature in AI Operations.
Visual Flow Builder is included in Professional and AI Operations.